Refund policy
Overview
At ChairCushion.store, customer satisfaction is our top priority. We proudly offer free returns and refunds within 30 days of delivery for eligible purchases.
By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be in acceptable condition.
- Proof of purchase must be provided.
- Products must not be intentionally damaged, altered, or excessively used.
Free Returns
We provide free return shipping worldwide for eligible items.
To request a return, please contact:
Email: YacielLemaud@hotmail.com
Our customer support team will provide detailed instructions regarding the return process.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding approval.
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider but generally take 5–10 business days.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Photos of the item and packaging
We will work quickly to provide a replacement, exchange, store credit, or refund when appropriate.
Order Cancellations
Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be available.
Contact Information
Email: YacielLemaud@hotmail.com
Phone: +1 (940) 600-2299